Triage routine calls. Capture every appointment. Escalate what matters.
Your AI receptionist handles the call volume your front desk can't keep up with — answering FAQs, taking appointment requests, and escalating urgent patients to your team instantly.
Sound familiar?
- ✕Patients on hold abandon calls and seek care elsewhere — or show up unannounced.
- ✕Front desk staff spend hours on repeat questions: hours, scripts, referral process.
- ✕Urgent calls get lost in a queue alongside routine appointment requests.
Magzit handles it all.
Trained on your services, hours, and policies. Answering 24/7.
Urgency triage
Detects urgency signals in caller language and immediately transfers to the duty nurse or on-call doctor — no hold time for emergencies.
Appointment request capture
Captures patient name, DOB, reason for visit, and preferred time. Logged in your dashboard for front desk confirmation.
Answers from your clinical FAQ
Script availability, referral process, bulk billing policy, opening hours — all answered from your uploaded content.
Smart call routing
Route by intent: prescription repeats to reception, results queries to nursing staff, emergencies to duty doctor.
24/7 coverage
After-hours calls answered. Appointment requests captured overnight and ready for your team each morning.
Call log & summaries
Full transcript and AI summary for every call. Review, triage, and act from one dashboard.
Everything included, zero setup headaches.
- 24/7 call answering — never miss a lead
- Natural AI voice, sub-second response
- Captures names, numbers & booking requests
- Warm transfer to your team when needed
- Same knowledge base as your website chat
- Dashboard with call transcripts & summaries
- Custom greetings matching your brand
- Live in under 10 minutes
Frequently asked questions
- Is this HIPAA / privacy compliant?
- The agent captures non-clinical intake data (name, contact, preferred time). It does not access or store medical records. Consult your compliance team for specific requirements.
- Can the AI handle prescription repeat requests?
- It can capture the request details and route them appropriately. Define your intake workflow and the agent follows it.
- What happens if a patient sounds seriously unwell?
- You define urgency transfer rules. The agent recognises distress or urgency cues and warm-transfers immediately to your on-call line.
- Can it handle multiple doctors with different schedules?
- Yes — your knowledge base can include per-doctor availability and the agent routes accordingly.
Give your front desk their time back.
Live in under 10 minutes. No long-term contract required.